You can contact at the following email address: [email protected].

Contact Vanilla Gift Card Customer Service.

For Vanilla Visa® Gift or eGift cards beginning with 409758 or 411810, please call: 1‑833‑322‑6760.

For all other Visa gift cards cards, please call: 1-800-571-1376

For Vanilla Mastercard Gift or eGift cards beginning with 515462 or 545660, please call: 1‑833‑322‑6760

All other Mastercard Cards, please call: 1‑800‑680‑5941.

For Vanilla Discover Gift Cards, please call a Customer Care Representative at: 1-800-698-3436.

Sales Phone Number: 1-844-433-7898.

Check Your Vanilla Balance at the Official Website

To check your Vanilla Gift Card balance online, visit the official website at

Alternatively, you can mail Vanilla Gift Cards Customer Service at this address:

Vanilla Visa Gift Card Customer Care
PO Box 826
Fortson, GA 31808

Vanilla Prepaid Gift Cards are issued and managed by InComm Financial Services, Inc., a subsidiary of InComm Payments. InComm Payments is a global leader in innovative payment solutions, providing a wide range of prepaid products and services, including gift cards, financial services, and payment processing.

The company collaborates with major financial institutions, retailers, and service providers to offer these products, ensuring broad acceptance and reliable customer support for Vanilla Prepaid Gift Cards.